سياسة الاستبدال والإسترجاع

Return and Exchange Policy Our top priority at Al-Farabi Online Pharmacy is that you feel comfortable while ordering the products you truly want to purchase. If you wish to cancel your order, you must inform us as soon as possible... Return period: If you believe you received a defective item, please contact us through the provided communication channels, and we will assess the situation and verify all goods. If we cannot find the reason mentioned for the return or if the item is not eligible for a refund as described above, we will send the item back to you without providing a refund. In case of order cancellation or return of a specific product according to the terms and conditions mentioned above, we can only refund the amount after receiving the returned products through the shipping company within a maximum of 10 working days. If there is an issue with the product such as leakage or damage, we replace the product with another of the same type within 48 to 72 hours. If you are dissatisfied with the item or if you change your mind after the product has been delivered, you can return it to us and get a refund within 24 hours of receiving the order. A return fee of 35 Riyals will be deducted, excluding: Discounted items, or items used with a discount code, or products clearly stated as non-returnable in the product description or any side mark of the product. Bulk orders or more than 10 pieces. All types of medicines, dietary supplements, organic foods, baby diapers, food products, as well as makeup products, lenses, perfumes, cosmetics, creams, and all types of diapers—even if they are in their original condition—due to their sensitivity and to ensure your safety. Items that have been opened or lost their original packaging, seals, or any attached labels or marks. Private clothing and personal accessories, as well as medical and respiratory devices, cannot be exchanged or returned after receipt to protect your personal safety. Medical chairs and beds after receipt and installation. If the external appearance of the product has been changed by the agent, provided the same international barcode is maintained. Order cancellations: Al-Farabi Online Pharmacy can cancel some products from the order if their expiration date is less than 6 months, unless approved by the customer. If you wish to return any product within the specified period and according to the terms and conditions mentioned, the order value will only be refunded after the returned products are received by the shipping company. If an order has been shipped and before it is received by the customer for any reason, the order value will only be refunded after the order is returned by the shipping company and received by our team, and the shipping cost will be deducted from the order value. If the return request is approved, customer service staff will provide you with a shipping waybill; we kindly ask you to print it and deliver it to the nearest branch of the service provider. International orders are non-returnable after shipping and will be destroyed upon return; no refund will be issued to the customer. If they are returned by the shipping company, the shipping and return costs will be deducted from the order value according to the shipping companies’ policies. If internal orders are shipped by us and paid for but not received, the return fee of 35 Riyals plus the shipping cost will be deducted from the amount. Device and medical equipment warranty: After installation and delivery of the products, the authorized agent is responsible for the warranty of the devices. Al-Farabi Online Pharmacy is responsible for providing the customer with all contact information for authorized warranty agents upon request, if available.